Refund Policy

We hope that you are able to attend and participate in all the services you have purchased from us. In the event that something goes wrong and you are unable to join us, we will provide you with a refund in the following situations:

In-person events:

If we receive notice of your cancellation more than 3 hours prior to the commencement of the event which you have purchased, we will allow you to transfer to a similar event of your choosing which we are holding in your State at no additional cost. Unfortunately, we are unable to provide a refund of money in these circumstances.


If you have registered and purchased a live webinar which you are unable to attend, please contact us to receive free access to the recorded version of that webinar.

Recorded online CPD:

We will provide you with a refund if you are unable to adequately access the online short course which you have purchased due to an unresolvable technological failure at our end.

If you are experiencing difficulties viewing online content, please see our FAQ for help with online content. If you are still unable to resolve the issue, please contact us.

For any other questions about refunds, please contact us.



Subject to any restrictions in this notice or elsewhere on this website, you may:

  • view pages from our website in a web browser;
  • download pages from our website for caching in a web browser;
  • stream audio and video files from our website;
  • print pages from our website; and
  • if you have purchased a subscription that remains current, download the documents contained in our subscriber resources, host them on your intranet, and (where appropriate) amend them.

Except as expressly permitted in this notice or elsewhere on this website, you must not:

  • download, record or copy any material from our website;
  • exploit material from our website for a commercial purpose (including selling, renting or sub-licensing material from our website);
  • edit or modify any material on our website;
  • republish material from our website (including republication on another website);
  • show any material from our website in public;
  • take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
  • use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  • use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or
  • conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

If you breach the terms of this notice, we may bring legal proceedings against you.

If you learn of any unlawful material or activity on our website, or any material or activity that breaches this notice, please let us know.



No warranties

This website is provided “as is” without any representations or warranties, express or implied. IBL Limited (IBL) makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, IBL does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute advice of any kind. Any advice contained in seminar presentations, webinars or podcasts is intended only as general advice in respect of risk management. It is not tailored to your individual needs or those of your business nor is it intended to be relied upon as comprehensive legal or insurance advice. For such assistance you should approach your legal and/or insurance advisors.


Limitations of liability

IBL will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if IBL has been expressly advised of the potential loss.



Nothing in this website disclaimer shall be interpreted as:

  • excluding, restricting or modifying or as having the effect of excluding, restricting or modifying the application of or liability under any provision of the Competition and Consumer Act 2010 the application of which cannot by law be excluded, restricted or modified; or
  • excluding or limiting IBL’s liability in respect of any fraud or fraudulent misrepresentation on the part of IBL.



By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.


Other parties

You accept that, as a limited liability entity, IBL has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against IBL’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect IBL’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as IBL.


Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, void or unenforceable for any reason, the remaining provisions of this website disclaimer will continue to be valid and enforceable to the maximum extent permitted by law.



IBL Limited, (trading as Planned Cover and informed by Planned Cover) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws and how you can access the personal information we hold and how to have that information corrected.

Our contact details for all privacy enquiries:

IBL Limited (AFSL 231203)
Level 21, 41 Exhibition Street Melbourne 3000
Phone: 03 8508 5400

What information do we collect and how do we use it?

When we arrange insurance on your behalf, we ask you for the information we need to advise you about your insurance needs and management of your risks. This can include a broad range of information ranging from your name, address, contact details, age to other information about your personal affairs including your assets, personal belongings, financial situation, health and wellbeing. We provide any information that the insurers or intermediaries who we ask to quote for your insurances and premium funding require to enable them to decide whether to insure you and on what terms.

Insurers may in turn pass on this information to their reinsurers. Some of these companies are located outside Australia. For example, if we seek insurance terms from an overseas insurer (e.g. Lloyd’s of London), your personal information may be disclosed to the insurer. If this is likely to happen, we inform you of where the insurer is located, if it is possible to do so.

When you make a claim under your policy, we assist you by collecting information about your claim. Sometimes we also need to collect information about you from others. We provide this information to your insurer (or anyone your insurer has appointed to assist it to consider your claim, e.g. loss adjusters, medical or legal advisers etc.) to enable it to consider your claim. Again, this information may be passed on to reinsurers.

For registration and record keeping purposes, informed by Planned Cover may require personal information such as: your name, address and contact details. Payment facilities on the informed website are provided by independent third parties. The privacy policies of those third parties apply to any information you provide via those payment facilities. We do not obtain or store credit card details for payments made via the informed website.

From time to time, we will use your contact details to circulate direct marketing communications including offers, competitions, updates and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by notifying us and we will no longer send this information to you.

We may utilise your information internally to help us improve our services and help resolve any complaints or problems.

What if you don’t provide some information to us?

We can only fully advise you if we have all relevant information. Insurance laws require you to provide your insurers with all the information they need in order to be able to decide whether to insure you and on what terms. You have a duty to disclose the information which is relevant to the insurer’s decision to insure you. If you provide inaccurate or incomplete information, we may not be able to supply the products or services you are seeking. informed by Planned Cover will only be able to provide the correct documentation such as course certificates, and correctly process payments, if  the information in the fields marked as ‘mandatory’ are accurate.

When do we disclose your information overseas?

If you ask us to seek insurance terms and we recommend an overseas insurer, we may be required to disclose the information to the insurer located outside Australia. For example, if we recommend a policy provided by Lloyd’s of London, your information may be given to the Lloyd’s broker and underwriters at Lloyd’s of London to make a decision about whether to insure you.

We will tell you at the time of advising on your insurance if the insurer is overseas and in which country the insurer is located. If the insurer is not regulated by laws which protect your information in a way that is similar to the Privacy Act, we will seek your consent before disclosing your information to that insurer.

Australian and overseas insurers acquire reinsurance from reinsurance companies that are located throughout the world, so in some cases your information may be disclosed to them for assessment of risks and in order to provide reinsurance to your insurer. We do not make this disclosure, this is made by the insurer (if necessary) for the placement for their reinsurance program.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We hold the information we collect from you in a working file and/or electronically on our own servers. Working files are maintained and held in secure premises or securely destroyed. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act.

We ensure that your information held on our servers is safe by restricting access by use of individual logons and passwords. Access is on a need to know basis with only the necessary staff having access to your information.

We ensure that your information is safe by protecting it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic data and premises, by using locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems where your information is stored. Anonymous data – We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.

Cookies – In order to collect this anonymous data we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. Once you leave the site, the cookie is destroyed and no personal or other information about you is stored.

Forms – Our website allows visitors to submit information via self-service forms. The information submitted via the forms is not encrypted.

Information collected via on-line forms is sent to our offices via email (not encrypted) and may be stored on email and/or servers which are accessible by IBL staff only and is password protected.

We also use your information to send you requested product information and promotional material and to enable us to manage your ongoing requirements, e.g. renewals, and our relationship with you, e.g. invoicing, client surveys etc.

We may occasionally notify you via direct marketing about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on insurance or risk matters. If you would rather not receive this information or do not wish to receive it electronically, email or write to us.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf, external data storage providers or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information as required under the Privacy Act.

We may provide your information to others if we are required to do so by law, you consent to the disclosure or under some other unusual circumstances which the Privacy Act permits.

How long will we retain your information?

We will retain your information for as long as is reasonably necessary to fulfill the relevant purposes set out in this Privacy Policy. The retention period will primarily be determined by relevant legal and regulatory obligations and/or duration of our business relationship with you. We will securely delete or erase your information if there is no valid business reason for retaining it. In some circumstances we may retain your information for longer periods of time if we reasonably believe there is a prospect of litigation, in the event of any complaints or there is another valid business reason the data will be needed in the future.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.

If you wish to access or correct your personal information, please write to our Privacy Manager at the address noted above.

We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.

In some limited cases, we may need to refuse access to your information, or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal. If you do not agree with our refusal you may request the decision to be reviewed via our internal complaints handling policy.

What happens if you want to complain?

If you have concerns about whether we have complied with the Privacy Act or this Privacy Policy when collecting or handling your personal information, please write to our Privacy Manager at the address noted above.

Your complaint will be considered by us through our internal complaints resolution process and we will promptly acknowledge receipt of your complaint and attempt to resolve your complaint within thirty (30) calendar days from the date it is received.

Your consent

By asking us to assist with your insurance needs, or when you subscribe to any of the informed by Planned Cover risk and educational services you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Privacy Manager on the details listed above.